PRIVACY POLICY
Golf Growth Group Ltd
Golf Growth Group Ltd (“we”, “us”, “our”, “GGG”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store and protect your personal data when you interact with us, including through our websites, telephone communications, email correspondence and services.
Golf Growth Group Ltd is the data controller and is responsible for your personal data.
1. THE DATA WE COLLECT ABOUT YOU
Personal data means any information about an individual from which that person can be identified. It does not include anonymised data.
We may collect, use, store and transfer different kinds of personal data about you, including:
Identity Data (name, title, date of birth)
Contact Data (address, email address, telephone numbers)
Financial Data (bank account and payment details)
Transaction Data (details of payments and services)
Technical Data (IP address, browser type, device data)
Profile Data (preferences, feedback, interactions)
Usage Data (how you use our website and services)
Marketing and Communications Data (your marketing preferences)
We do not collect special categories of personal data unless required for lawful purposes.
2. HOW YOUR PERSONAL DATA IS COLLECTED
We collect personal data through:
Direct interactions (phone, email, contracts, forms)
Automated technologies (cookies and website tracking)
Third parties and publicly available sources (such as Companies House or data suppliers)
Identity and contact data made available by you or by companies or organisations with which you are associated for commercial purposes.
3. TELEPHONE CALL RECORDING
We may record and monitor telephone calls made to or from Golf Growth Group Ltd for the purposes of:
Quality assurance and staff training
Customer service management
Fraud prevention and security
Regulatory compliance
The establishment, exercise or defence of legal claims
Call recordings may capture personal data such as your name, contact details, voice and information discussed during the call.
The lawful basis for this processing is our legitimate interests under Article 6(1)(f) UK GDPR (and where applicable, EU GDPR). We have assessed that recording calls is necessary and proportionate for the purposes outlined above and does not override the rights and freedoms of individuals.
Recordings are stored securely, access is restricted to authorised personnel only, and they are retained only for as long as necessary to fulfil the purposes stated or to comply with legal or regulatory requirements.
Where reasonably practicable, callers will be informed that calls may be recorded at the start of the call.
4. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we rely on:
Performance of a contract
Legitimate interests
Legal obligation
Consent (where specifically required)
Legitimate interests include operating and improving our business, providing services, managing customer relationships, preventing fraud and resolving disputes.
5. MARKETING
You will receive marketing communications from us if:
You have requested information from us, or
You have purchased services from us, and
You have not opted out of receiving such communications.
You can opt out at any time by contacting us or using the unsubscribe mechanism provided.
6. DISCLOSURES OF YOUR PERSONAL DATA
We may share your personal data with:
Service providers (IT, hosting, CRM, telephony, payment providers)
Professional advisers
Regulators and authorities
Third parties where required by law
All third parties are required to respect the security of your personal data and process it lawfully.
7. INTERNATIONAL TRANSFERS
Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place in accordance with data protection law.
8. DATA SECURITY
We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure.
Access to your personal data is limited to those employees, contractors and agents who have a legitimate business need.
9. DATA RETENTION
We will only retain personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements.
Call recordings are retained only for as long as necessary for the purposes described above and in accordance with our retention policy.
10. YOUR LEGAL RIGHTS
Under UK GDPR, you have the right to:
Request access (Subject Access Request)
Request correction
Request erasure
Object to processing
Request restriction of processing
Request data portability
Withdraw consent (where applicable)
We try to respond to all legitimate requests within one calendar month.
If you are not satisfied, you have the right to complain to the Information Commissioner’s Office (ICO).